Frequently Asked Questions

Q: What is Killer Mystery?

A: Killer Mystery is an interactive murder mystery subscription game that delivers everything you need to solve the mystery and identify the killer. With amazing stories and exciting clues you'll be entertained from start to finish! 


Q: Why should I choose Killer Mystery Games over other similar mystery type subscription games? 

A: Who says you can’t purchase more than one?! But if you are looking for something different, Killer Mystery is fun, exciting and hooks you in all the way until the final episode as you immerse in the story, investigate the clues, look out for red herrings and solve who did it!


Q: How do I get started once I receive my first episode?

A: Inside you will find a welcome booklet that goes over all the details to get started.


Q: Am I able to skip a month?

A: Sure! Just log in to your account under Manage My Subscriptions and select the pause option. 


Q: What is the refund policy?

A: You can review our refund policy here


Q: How long is a season?

A: A full season is five months’ worth of episodes, so you would receive episode one the first month, episode two the second month and so on until you receive your fifth and final episode. Once that season ends, you will start receiving episodes for the new season. 


Q: What if I purchase the month-to-month subscription and cancel before I get my last episode?

A: Great question! Each monthly episode has a major objective you can accomplish, leaving you with a sense of completion for that episode. However, for ultimate fun, we highly recommend you continue playing through all of them until the fifth and final box to find out if you've solved the mystery. 


Q: How do payment and plans work?

A: We have two types of subscription plans:

  1. Month-to-Month Plan: This is the test the waters plan. Sure, you love fun games and murder mystery, but you’re just not 100% sure it’s for you. Spoiler alert: It is! You pay once per month. We ship you the first episode within 3-5 business days from initial order. Each new/remaining episode will ship approximately every thirty days. As long as you don’t cancel, we will ship you each new monthly episode and charge the credit/debit card on file. If it’s not for you, it would make us sad, but we would understand. As long as you cancel before your next episode is shipped, you will no longer receive charges and no longer receive any more episodes.
  2. Season Pass Plan: This plan is for the murder mystery junkie. You love thrilling games, books, movies, murder mysteries, and you live for game nights in general. You truly enjoy it and you’re willing to pay for it. Good choice! With this plan, you pre-pay for one season at a time starting with the current season at a discount. We ship you the first episode within 3-5 business days from initial order. Each new/remaining episode will ship approximately every thirty days. Your plan will auto renew when the new season starts and the credit card on file will be charged again for the new season unless the new season is cancelled 30 days prior to preparation of the next episode.   

All other merchandise is sold separately.  


Q: Aren't your games a bit pricey?

A: How much did you spend at the bar last night? Exactly. Bonus: Our fun time won’t give you a hangover.


Q: Do I need internet access to play the game?

A: Yes, while the storyline and most clues are found within the game itself, there are some clues and hints that will need to be accessed through the Clue Portal on the Killer Mystery website. Don’t have internet? Just steal it from your neighbor, Jeremy. Just kidding, don’t steal stuff. We are confident if you ask Jeremy nicely, he will let you borrow some bandwidth. If that isn’t an option, most local libraries, coffee shops and a variety of other places offer free wifi service. You can also use your cellular connection on a smartphone as an option as well. And, no, we are not responsible for your data charges. 


Q: Is there an age requirement? 

A: While there is no official age restriction on our games, we suggest at least 13 years and up to play. There is some adult content such as language and violence…the name is Killer Mystery after all! Play at your own discretion.


Q: How many people can/should play?

A: You can play this game on your own or with others. We suggest up to 8 people for optimal playing conditions, but it really is up to you.


Q: How long does it take to play one episode?

A: That's up to you! We estimate between thirty minutes to two hours to play.


Q: When will my first episode ship once I sign up?

A: Your first episode will typically ship within 3-5 business days, with your additional episodes shipping out approximately one month later. 


Q: Do you offer gift cards?

A: Yes! Visit here to fulfill all your gift card needs.


Q: Do you have a loyalty program?

A: Yes! It is called Killer Rewards and you earn points for every purchase. For specifics, visit this link and start getting rewarded! Even better? You don't need two separate logins for your regular Killer Mystery account and your Killer Rewards account. The login info you create with one works with the other! You've got enough passwords in this world to have any more than needed, right? 

Q: Do you have a referral program?

A: Yes! Similar to the above, visit this link to learn more regarding the benefits you receive when you refer people our way! (Hint: it will save you money on your orders with us)


Q: What if I have an issue or a question that wasn’t covered here?

A: Please reach out to us:

  • By visiting our contact us page
  • By sending us an email: